Terms & Conditions

1. Introduction

These Terms And Conditions contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors and you must not use this Website if you a minor.

2. Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, halamama.com and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

3. Restrictions

You are expressly and emphatically restricted from all of the following:

  • publishing any Website material in any media
  • selling, sublicensing and/or otherwise commercializing any Website material
  • publicly performing and/or showing any Website material
  • using this Website in any way that is, or may be, damaging to this Website
  • using this Website in any way that impacts user access to this Website
  • using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website
  • using this Website to engage in any advertising or marketing
  • Certain areas of this Website are restricted from access by you and halamama.com may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

4. Online Payment

All transactions taking place on Halamama.com are in Qatari Riyal even if you choose to display the prices in another currency. Halamama.com is partenered with Qpay for accepting the online payment and through the POS machines for car on delivery and we do not collect or store any of your card details. However, all the security policies implemented by Halamama.com are subjected to bypassing if the end-user accesses the website through an infected machine or device. In such scenarios, you agree to take full responsibility for the security that has been compromised and any resulted consequences. Kindly make sure to log out after you finished browsing or purchasing on Halamama.com to avoid someone else accessing the same device from using your credentials.

5. Email Scams

Halamama.com does not send emails or contact you asking for personal information and any attempt to do so is considered a spoofing of the identity of Halamama.com and is labelled as a scam. Halamama.com hold no responsibility for such events and their consequences.

6. Transfer of ownership

Once the products you purchased are delivered, the ownership of the product is transferred to you and becomes your responsibility.

7. Links within Halamama.com

Once the products you purchased are delivered, the ownership of the product is transferred to you and becomes your responsibility.

8. Account Cancellation

Halamama.com reserves the right to cancel your account without prior notice in case a violation of the terms, conditions or policies of the website or violation of the laws and regulations of the State of Qatar has been detected.

9. Order Acceptance and Cancellation

Your order will be accepted, dispatched and shipped as soon as our customer service agents receive a confirmation through a telephone call. Halamama.com reserves the right to cancel any order at any given point without any liability if deemed necessary. Below points include but are not limited to the reasons that may lead to an order cancellation: When the Delivery call is not answered by the customer for 3 consecutive days from the date of placing the order. If there is an unintentional error made on the website in terms of the prices or quantities of the products the order contains. Either the order will be amended or cancelled as seemed fit by Halamama.com and Halamama.com reserves the right in its sole discretion. If there is an unintentional error made on the website in terms of the availability of the product, you shall be notified.

10. Warranty

If an item is faulty, wrongly described, or different from the sample shown , halamama.com will meet its legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within 14 days with proof of purchase. Warranty provided by specific brands are mentioned in its product page and they carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default. The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand’s Terms and Conditions (mentioned on the attached warranty).

11. Delivery Time and Charges

Remember we aim to deliver within 1-3 days across the Qatar with Free delivery for orders above QAR 250

For everything relating to your buying experience, including how to use the site, which products are right for you and anything you aren’t satisfied about, reach us at : contactus@halamama.com.

*Delivery service hours: Saturday - Thursday 9 am to 6 pm (Qatar Time)

Friday - Holiday