Terms & Conditions

1. Introduction

These Terms And Conditions contained herein on this webpage shall govern your use of this website, including all pages within this website (collectively referred to herein as this "Website"). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors.

2. Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, halamama.com and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

3. Restrictions

You are expressly and emphatically restricted from all of the following:

  • Publishing any Website material in any media
  • Selling, sublicensing and/or otherwise commercializing any Website material 
  • Publicly performing and/or showing any Website material
  • Using this Website in any way that is, or may be, damaging to this Website
  • Using this Website in any way that impacts user access to this Website 
  • Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website
  • Using this Website to engage in any advertising or marketing

    Certain areas of this Website are restricted from access by you and halamama.com may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

4. Online Payment

All transactions taking place on Halamama.com are in Qatari Riyal even if you choose to display the prices in another currency. Halamama.com is partnered with Qpay for accepting online payment and through POS machines for cash on delivery — we do not collect or store any of your card details.        However, all the security policies implemented by Halamama.com are subject to bypassing if the end-user accesses the website through an infected machine or device. In such scenarios, you agree to take full responsibility for any compromised security and its consequences. Kindly make sure to log out after you finish browsing or purchasing on Halamama.com.

5. Email Scams

Halamama.com does not send emails or contact you asking for personal information — any attempt to do so is considered a spoofing of the identity of Halamama.com and is labelled as a scam. Halamama.com holds no responsibility for such events and their consequences.

6. Transfer of Ownership

Once the products you purchased are delivered, the ownership of the product is transferred to you and becomes your responsibility.

7. Account Cancellation

Halamama.com reserves the right to cancel your account without prior notice in case a violation of the terms, conditions or policies of the website or violation of the laws and regulations of the State of Qatar has been detected.

8. Order Acceptance and Cancellation

Your order will be accepted, dispatched and shipped as soon as our customer service agents receive a confirmation through a telephone call. Halamama.com reserves the right to cancel any order at any given point without any liability if deemed necessary. Reasons include but are not limited to:

  • The delivery call is not answered by the customer for 3 consecutive days from the date of placing the order.   
  • an unintentional error on the website in terms of prices or quantities — the order will be amended or cancelled at Halamama.com's sole discretion. 
  • An unintentional error in terms of product availability — you shall be notified.

9. Warranty

If an item is faulty, wrongly described, or different from the sample shown, halamama.com will meet its legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within <strong>14 days</strong> with proof of purchase.        Warranty provided by specific brands is mentioned on its product page and carries a limited original warranty from the brand or distributor protecting against manufacturing defects. The warranty begins on the day your item(s) is received and lasts as per the brand's Terms and Conditions.

10. Delivery Time and Charges

We aim to deliver within We aim to deliver within 24 hours across Qatar with free delivery for orders above QAR 100

11. Free Diaper Bag Campaign

While stock lasts. Applies to purchases of any single stroller priced at QAR 1,499 or above. Eligible customers will receive a free Skip Hop Main Frame Diaper Backpack worth QAR 399. The stroller price is calculated after any discounts or promo codes have been applied, and excludes delivery charges. The free gift cannot be exchanged or returned for a cash refund. Only one free gift is allowed per order. If you return the stroller that qualified for the free gift, you will also need to return the gift unused and in its original packaging; otherwise, its value of QAR 399 may be deducted from your refund. Halamama reserves the right to withdraw, amend or replace the offer without prior notice.

Hala60 Terms & Conditions

1. Service & Eligibility

  1. Hala60 is an express delivery service for eligible products, delivered by our delivery partner, Snoonu.
  2. Large and outdoor items and Toys R Us products are not eligible.
  3. If your basket contains any item that isn’t eligible for Hala60, your order will be delivered by standard delivery. To receive eligible items by Hala60, please place them as a separate order.
  4. Assembly & installation services are not available on Hala60 orders.
  5. Once your order has been confirmed, we cannot allow any changes to be made to the order, including change of delivery location.

2. Delivery & Confirmation

  1. The 60-minute delivery window starts once your order has been confirmed. Order confirmation is sent by WhatsApp & email.
  2. Hala60 orders are delivered within 60 minutes of confirmation. This doesn’t apply where delays are caused by the customer being unavailable or unreachable, changes to delivery details after confirmation, or circumstances outside our reasonable control.
  3. Your Snoonu driver will call you to confirm your address before delivery.
  4. Once your order has been successfully delivered, the Hala60 delivery fee is non-refundable, including where you later return some or all of the items under our Returns Policy. This does not apply where an item is delivered faulty, damaged or incorrect. In those cases, the delivery fee will be refunded together with the affected item(s).

3. Service Hours & Coverage

  1. Hala60 can be selected at checkout every day between 7:00am and 11:59pm, excluding Fridays between 11am and 12.30pm. Outside these hours, it cannot be selected at checkout.
  2. Hala60 is available for delivery addresses inside Doha only, and your address is validated at checkout. Please provide your accurate building, street and zone number. We’re not responsible for delays caused by incomplete or incorrect address details.

4. Payment & Pricing

  1. Hala60 orders must be paid online at checkout. Cash/Card on Delivery (COD) and PayLater are not available for Hala60 orders.
  2. A flat delivery fee of QAR 30 applies to every Hala60 order, regardless of order value.
  3. If your order is cancelled while in transit, delivery is refused, or the driver can’t reach you, the order will be returned to us and the QAR 30 delivery fee will be deducted from your refund.

5. Returns & Changes to the Service

  1. Our standard returns and exchanges policy applies to all Hala60 orders. For full details, see our Return, Refund & Exchange Policy.
  2. Halamama may change, suspend or withdraw Hala60 at any time, including during periods of high demand or adverse conditions.

Warehouse Sale – Terms & Conditions

30% off the current selling price of eligible products labelled “Warehouse Sale”.

  • Available on the Halamama website and app only.
  • The discount is applied automatically at checkout, no code is needed.
  • Cannot be combined with any other discount, promotion or discount code.
  • No minimum spend.
  • Halamama reserves the right to limit the quantity of any item per customer and to cancel orders that appear to be for resale or bulk purchase.
  • The offer starts on 13th October 2026 and is valid while stocks last.
  • Sold-out items will not be restocked.
  • Halamama may change the discount level or end the offer at any time.
  • No price adjustments or refunds of the difference will be given on previous purchases.
  • Standard returns policy applies to all Warehouse Sale items, and any refund will be for the amount paid.
  • Halamama reserves the right to cancel any order placed at a price displayed in error.

PAYDAY15

  1. The October Payday promotion runs from 26 October 2026 to 3 November 2026.
  2. Customers get 15% off eligible full-priced items. The discount is applied automatically at checkout, and no code needs to be entered.
  3. A minimum spend of QAR 100 on eligible full-priced items, before the discount, is required.
  4. The maximum discount per order is QAR 300.
  5. On Stokke products, the maximum discount is QAR 100 per order. This forms part of the overall QAR 300 maximum.
  6. Offer excludes items that are already discounted or on sale, including Warehouse Sale items
  7. The offer cannot be combined with any other discount code or promotion. If another code is applied, it will replace the Payday discount.
  8. If part of an order is returned, the refund will reflect the discount actually applied to the returned items. If the remaining order falls below the minimum spend, the discount may be recalculated.
  9. The offer applies while stocks last.
  10. Halamama reserves the right to amend or withdraw this promotion at any time without prior notice. Halamama’s decision is final in case of any dispute.
  11. The following brands & product categories are excluded from Payday promotion: Baby Food & Formula, WaterWipes

1. Need help?

For everything relating to your buying experience, including how to use the site, which products are right for you and anything you aren't satisfied about, reach us at contactus@halamama.com or +974 6658 3338