Return, REFUND AND EXCHANGE Policy

At Halamama, our primary goal is to provide an exquisite shopping experience for our valued customers. We understand that there might be instances where you're not fully content with a product. In such cases, we are here to assist you every step of the way.

Eligibility for Returns, Refunds, and Exchanges: Are You Covered?

Items must be in new, unused, and original condition, with all tags and packaging intact.
Items must be returned within 14 days from the date of purchase.
Personal hygiene and intimate items, as well as items explicitly marked as non-returnable on the product page, are not eligible for return, refund, or exchange.
Items bought during a promotion period are not eligible for return.

Shipping Costs or Free Delivery: Are You Eligible for Savings?

Orders above QAR 250 are eligible for free delivery.
When an item is returned and the original order value becomes less than QAR 250, a delivery charge of QAR 20 will be deducted from the refund amount to cover the cost of delivery.

Returns Made Simple: Explore the Process

Once your return request has been received, our team will contact you to arrange the pickup of the item(s). The pickup will be arranged, and the collection will happen within 3 working days.
The returned items must be in its original packaging and condition (items must be unused, must not be broken or damaged), with all the parts and freebies with the original invoice for a refund.

Received Damaged or Defective Items? We've got you covered

In the event that any damaged product is delivered to our customer, you have 24 hours from the time of delivery to reach out to our customer support along with a photo of the damaged product.
An arrangement for a return or replacement will be made, as per our customer’s preference, at no additional cost to our customer within 3 working days.

Looking to Exchange?

For exchanges due to size, color, or product preferences, please contact our customer service team.
Upon receiving and inspecting the original item, we will process the exchange and ship the replacement item to our customer within 3 working days.

Curious About Refunds?

The refund would be initiated after the quality check is completed at our facility.
If the payment method was Cash on Delivery, we will refund the amount as Cash or via bank as per customer preference. If the payment method was using Card, the refund will be initiated only via a bank transfer. Please allow approximately 7 business days for the refund to reflect in your chosen bank account. This timeframe is subject to your bank's processing procedures.

We appreciate your trust in Halamama. Your satisfaction is our commitment.